Reviews
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Lisa Kurokawa on Apr 26, 2024
5 out of 5 starsWas so great to work with and was so helpful in making our design exactly how we wanted it.
Jill responded on Apr 26, 2024
It was great working with you, too, Lisa! ❤️🍾
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v on Mar 1, 2024
5 out of 5 starsShe has done it again! Second time ordering a customer set of koozies. Jill was again so greta with communication, made and shipped them SO quickly and they are awesome. THANK YOU!
Jill responded on Mar 1, 2024
Thank YOU!! It's always a pleasure working with you! ❤️🍾
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Pamela Maxwell on Feb 13, 2024
5 out of 5 starsThis was a fantastic item. I loved the colors, the craftsman ship and it is absolutely stunning! Jilly is a great place to shop, fantastic customer service, would buy again from them in a heart beat!
Jill responded on Feb 13, 2024
I'm so glad you like it, Pamela! This is one of my favorite designs! ❤️🐬🌊
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Frequently asked questions
The wording is incorrect on my custom order. Can you fix it?
Please contact me as soon as possible via Etsy messaging or at JillyJillie412@gmail.com.
It is critical that you carefully review and approved the ONE proof I will send you before I begin your custom product.
If the incorrect wording was NOT on the proof you approved, I will replace free of charge.
If the incorrect wording WAS on the proof you approved, I can make a new custom product replacement but you will be charged an additional fee (shipping & product cost).
Where's my order? I ordered my custom product days ago and I haven't received it yet.
JillyJillie WILL NOT START YOUR CUSTOM PRODUCT UNTIL YOU APPROVE THE PROOF I SEND YOU. Check your email spam folder and Etsy messages for any communication from JillyJillie. Remember, it is critical that you carefully review and approve the ONE proof I will send to ensure no typos and that you're happy with the images. Changes to approved custom orders will incur additional charges.
The image on my custom product is blurry. Can you fix it?
Ensure you only send quality images for your custom product. If an image is blurry, it will blur the final product.
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